Using Your ASSURE Device

Personalized Fitting and Training

When receiving an ASSURE system, a Kestra trained patient service representative will correctly size your SensorFit Garments and train you to assemble, wear, and properly use the system. The representative will answer any questions and make sure you fully understand the system.

Kestra patient service representative fitting the patient with the correct size of the SensorFit Garment for the ASSURE system.

Personalized Fitting and Training

When receiving an ASSURE system, a Kestra trained patient service representative will correctly size your SensorFit Garments and train you to assemble, wear, and properly use the system. The representative will answer any questions and make sure you fully understand the system.

Patient brushing his teeth while wearing the SensorFit Garment, demonstrating continuous wear of the defibrillator vest during a daily routine.

Kestra Care is With You

After returning home, the Kestra Care™ team is ready to assist. Call the ASSURE Helpline anytime at (833) 692-7787 (toll free).

Kestra team member holding the yellow branded ASSURE box, referencing the process for returning the wearable defibrillator system after prescription ends.

Returning the ASSURE system

After a doctor has determined that the ASSURE system is no longer needed, returning it is as easy as packing up the system and calling the ASSURE Helpline at (833) 692-7787 (toll free) to schedule pickup.

ASSURE Patient App

Connectivity that Works for Everyone

The ASSURE patient app automatically transmits data at certain intervals or when the patient chooses to transmit, via the ASSURE patient application and the Kestra CareStation™ remote patient data platform. It makes the information available to doctors and healthcare professional teams* to enable appropriate adjustments to treatment if needed. The app helps you participate in your own recovery with activity and hours worn monitoring. For privacy and protection, all the data is encrypted.

*The ASSURE patient app (optional) is installed on a mobile device that is provided with the ASSURE system. Patients should ensure the mobile device is connected to Wi-Fi® or cellular service when using the ASSURE patient app.

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ASSURE Wearable ECG

Continued Recovery with Confidence

At the end of WCD use, your doctor may prescribe the Wearable ECG to continue monitoring the state of your heart. It is a non-therapeutic device, meaning your doctor believes you are at a lower risk of Sudden Cardiac Arrest, but would like to continue evaluating your heart rates and rhythms.

The Wearable ECG is shipped directly to your door. Using the same SensorFit Garments and patient app, you can follow set up instructions from the comfort of home. The Wearable ECG continues to collect data about your heart and send it wirelessly to your doctor via the Kestra CareStationTM remote patient data platform.

Rest assured knowing that the ASSURE Assist service may be activated for post-event support.

Patient gardening outdoors while using the ASSURE Wearable ECG for continued cardiac monitoring during recovery.

ASSURE Assist Service

Assurance When Needed

If a shock occurs while wearing the ASSURE system, the ASSURE Assist® service attempts to contact you and your emergency contact, then emergency services, via the ASSURE patient app to determine if additional support is needed.*

*The ASSURE Assist service requires a smartphone with the ASSURE patient app to be connected to the Internet and or Wi-Fi®, powered on, location services enabled with location permissions granted and within 30 feet of the ASSURE system for proper operation. In the event of an emergency, the ASSURE patient app is not a substitute for appropriate medical attention and should not be relied on to contact emergency services. Kestra Medical Technologies Inc. (KMT) does not represent or warrant that the ASSURE Assist service prevents death, bodily or personal injury, or damage to you. KMT makes no representation of warranty as to the promptness of the ASSURE Assist service or emergency services. See important information about your ASSURE system in the Patient Handbook and important information about the ASSURE Assist service in the Patient Application User Manual for a full explanation of service conditions and requirements.

Emergency responder vehicle, representing the emergency services that may be contacted via the ASSURE Assist service following a defibrillation shock.
Support staff wearing a headset.

Information for Family and Caregivers

Caring for a loved one experiencing a heart condition can be challenging. The ASSURE Wearable Defibrillator Patient Handbook contains important information about how to use the system. Here are a few things to always keep in mind:

  • THE PATIENT IS THE ONLY PERSON who should press the HeartPoint Alert Button. Do not press the Alert Button for them, as this may interfere with lifesaving treatment.
  • Following a shock, the ASSURE system will instruct anyone nearby to call 911. Do so immediately. The system will not call 911 for you.
Male patient wearing the SensorFit Garment with his hand positioned over the HeartPoint Alert Button, illustrating the component referenced in the caregiver instructions.

Clear. Simple. Secure.

Paying your medical bill shouldn't be stressful. Our secure payment portal makes it quick and easy—so you can focus on what matters most: your health.

Click below to manage your balance from the comfort of home.

Patient Payment Portal
Patient accessing the Kestra payment portal on a mobile phone for convenient billing management.
Close-up view of the Kestra patient payment portal interface, showing secure options for billing and transaction management.
Good to Know

Patient FAQs

What can I do while wearing the ASSURE system?
What problems might happen with the ASSURE system?
What happens if I get a therapy shock?
What does it cost? Is it covered by my insurance?
Can my care team monitor my recovery?
Can I go through airport security with the ASSURE system on? 
What should I do if I am expecting a power outage or inclement weather?

Important Information About Your ASSURE System

Indications for Use: The ASSURE system is indicated for adult patients who are at risk for sudden cardiac arrest and are not candidates for, or refuse, an implantable defibrillator.

Contraindications: The ASSURE system is contraindicated for use on patients with an active implantable defibrillator.

Intended Use: The ASSURE system is intended for patients who have been prescribed this device by their physician.

Warnings:

Do not place the Monitor, Therapy Cable, Charger, or Battery in water or other liquids. Avoid spilling any liquids on these devices. Exposure to liquids may cause devices to malfunction or fail. Follow the instructions provided with the devices to properly clean these devices.

If you will be away from home for longer than 24 hours, take the spare, fully charged Battery and Charger with you.

During use, do not stack or place the ASSURE system near other electronic equipment. Doing so may cause the system to malfunction or fail due to electromagnetic interference exposure from the other equipment. If such use is necessary, the ASSURE system and the other equipment should be observed to verify that they are operating normally.

Only use portable radio frequency (RF) communications equipment that is included with or intended for use with the ASSURE system. Do not use any other portable RF communications equipment (including antenna cables and external antennas) any closer than 12 inches (30 cm) to any part of the system. Otherwise, equipment performance may suffer.

When washing the Garment, do not use chlorine bleach, bleach alternatives, fabric softeners, or anti-static sprays. In addition, do not use detergents or detergent “pods” that include bleach or fabric softener additives.

Do not connect line voltages, power banks, or other devices that may attempt to use the USB port on the Charger as an input port. The Charger’s USB port is a dedicated charging port that is Output Only and must be used solely to charge connected devices. Always remove the Therapy Cable before washing the Garment.

If the Plug is removed from the Monitor and then reinserted while the ASSURE system is operational, the system may issue the Connect Plug to Monitor alert repeatedly. This alert will continue to play even if the Plug is removed and re-inserted into the Monitor. If this occurs, remove the Battery from the Monitor, and then re-insert it to restart the ASSURE system.